At Charter Senior Living, we strive to provide your loved ones with the same care we would want for our own. Our family-owned and -operated business has an experienced and dedicated management team who have been where you are.
Keven J. Bennema
President and CEO
Keven Bennema is the Co-Founder, President and CEO of Charter Senior Living, based in Naperville, Illinois. After a humbling but formative beginning as a caregiver, Bennema rose to executive ranks in the senior living sector, working for several large national providers. He worked in every functional department of a skilled nursing community before ultimately earning his Nursing Home Administrator License in the state of Ohio. Concurrently, he completed his MBA in Healthcare Administration from Cleveland State University. Bennema continued his career in several senior living companies, serving as Executive Director, Regional Director and eventually becoming Executive Vice President/Chief Operating Officer of Senior Lifestyles Corp. in Chicago. Now with his own company underway and thirteen (13) properties (and counting) under his direct leadership, Keven is focused exclusively on advancing his team-inspired vision for senior living under the Charter banner.
Chief Operating Officer/Partner
Jayne Sallerson, a seasoned veteran in the senior living industry, joined Charter Senior Living as investor, partner and Chief Operating Officer. Sallerson oversees all facets of operations for the company. For the past 25 years, she has served in various senior management roles for both large and small senior living organizations, exposing her to over 750 communities throughout the United States. She has developed and executed sales and operational infrastructures where the net result has been increased revenue, reduced expenses and improved NOI. Her unique blend of both sales and operations experience allows for a balanced approach of driving NOI while keeping customer and employee satisfaction at the core of operating strategies. Most recently, she served as Executive Vice President of Sales & Operations for Benchmark Senior Living and spent seven years as Executive Vice President of Sales and Marketing for Emeritus Senior Living prior to the Brookdale merger. Jayne is well-recognized within the senior housing industry. She has served on multiple Argentum roundtables and is a frequent presenter on a variety of topics for the senior living industry’s major national senior living conferences.
Chief Financial Officer
Bruce Waxman provides business and financial strategy consulting to growth-stage businesses and has more than 25 years’ experience counseling entrepreneurs in all facets of business development. A graduate of the University of Missouri – St. Louis, Bruce has served as Controller, Treasurer, Chief Financial Officer and has held financial management positions for private and publicly held companies. He earned his BSBA from the University of Missouri – St. Louis with concentrations in Accounting and Finance. Bruce has served as the fractional CFO to diverse health care organizations, including physical therapy, home health agencies, long-term care pharmacies, specialty physician practices and technology companies.
Kim currently serves as the Executive Administrator for Charter Senior Living. She is the Lead Project Manager and Designer for all Charter renovations and also coordinates administrative functions at the corporate level. She has earned a degree in Meeting and Event Planning, as well as an Associate degree in Applied Science – Travel and Tourism – from the College of DuPage. Kim’s passion and empathy for the senior living industry is exemplified by her enthusiasm for providing the best environmental design standards, levels of care and state-of-the-art products and programs for the residents and staff that represent the Charter family. Kim and Keven have been married for 24 years, and are raising three children of their own.
Regional Director of Operations
Cathy has served in the senior living industry for 26 years and began her career as a Licensed Practical Nurse in a skilled nursing facility. She advanced quickly into leadership positions including Nursing Home Administrator and Corporate Quality Assurance/Risk Management Director for USA Healthcare-Alabama and Iowa. Cathy also served as Executive Director and Executive Director Transition Specialist for the southeast division of Brookdale Senior Living during her tenure with them. From there, she accepted a role as the Regional Director of Operations for Somerby Senior Living. Under her leadership, the regional team oversaw operations, sales/marketing, clinical and regulatory compliance for eight (8) communities, representing 1,237 units (IL, AL, MC) across Alabama, Florida, Georgia, Tennessee and South Carolina. Additionally, Cathy managed the development and execution of pre marketing activities and start-up operations for two new luxury communities (200 units) in Georgia and Tennessee.
Most recently, Cathy worked with Senior Source Consulting Group, providing market analysis and recommendations to some of the industry’s most prominent and respected providers in over 100 communities across the United States. Her expert recommendations and action plans were instrumental to superior positioning in each of the targeted markets. Cathy has developed a unique ability to quickly assess situations, make sound recommendations and take decisive actions that drive performance. She is an effective liaison, team-builder and has an inimitable ability to build productive and lasting partnerships across sales and operational departments. Most importantly, Cathy is a strong mentor and promotes leadership qualities in others. Her passion for building teams of integrity and confidence support Charter’s culture, where excellent care and service are provided to our seniors and staff alike.
Operation Systems & Development
Hilary King joined Charter Senior Living as an Operations Specialist in September 2017 and currently serves as a Regional Director of Operations. She holds a Bachelor’s degree in both Economics and Political Science from Vanderbilt University. Hilary has worked in senior living for over 10 years, but has been involved in the industry her entire life, as she was raised on the campus of a non-profit CCRC, where she volunteered and worked as early as eight years old. During her eight-year tenure at Senior Lifestyle, she held various positions as Property Manager, Area Manager and Executive Director. While at Senior Lifestyle, she attended the School of Executive Development, which only six leaders a year were chosen to attend. Hilary acted as an Executive Director at Harbor Retirement Associates for over two years and holds her Administrators License in the states of South Carolina and Tennessee. Prior to starting her career in senior living, Hilary had a background in instructional design and training. She has used this skill to develop policies and training documentation to teach and drive best practices in sales, business operations, hospitality and resident care.
Leslie K. Eldridge
Regional Director of Operations
Leslie K. Eldridge has over 25 years of experience in senior living and she currently serves as the Regional Director of Operations for Charter Senior Living. Her previous roles have included working as a Nursing Home Administrator, an Executive Director and a Regional Director of Operations for an array of supportive living, private pay and new development communities. Leslie has a Bachelor of Science degree in Business from Kansas State University as well as a Master of Business Administration and a Doctorate of Management in Organizational Leadership from the University of Phoenix. She has been involved in local civic organizations, serving on the board of directors for a variety of associations, including serving as the President of the Southern Colorado Women’s Chamber of Commerce for three years. Leslie loves spending time with her family and believes in what she does to the core. In fact, she states that she has learned so much from her coworkers and seniors – including how to be a better person.
Regional Health & Wellness Director
Myra has been an LPN for over 25 years and held different leadership positions throughout her nursing career. Her previous roles have been, Regional Nurse Liaison, Case Manager, Transitional Care Nurse and Home Health Nurse. She has extensive experience with developing clinical programs, business development, sales and marketing, and administration.
Her passion is working in the senior communities and advocating for those who need a voice for health care decision-making. She built her clinical experience through direct patient care, support and education for patients and their family during post-hospitalization and conducted interdisciplinary research with fellow clinicians for best recovery and best practice. Myra’s leadership experience includes assisting in census growth and relationship building with local hospitals in customer service and is driven to forecast progress throughout the year.
Her Bachelor’s degree in Healthcare Management allowed her to use clinical judgment and ensure collaboration with other team members to meet the goals of day-to-day operations. She also has a Master’s degree in Business Administration and currently a candidate for her PhD in Gerontology and Leadership. Her commitment to working with seniors earned her a reputation as a leading expert in geriatrics. She serves as a committee member for American Case Management Association:Illinois Chapter and also as an Advisory Council Member for Age Guide representing Kane County, Illinois.
Myra states, “Through my career I have learned that serving the community brings purpose, and passion. My ability to participate in community-based services promotes a standard of best practice and quality of care. This allows me to have an instant connection with seniors to encourage them to live their best life.”
Vice President of Development & Strategy
Maura A. Feaheny joined Charter Senior Living in September 2018 as our Corporate Director of Integration & Project Manager, bringing with her extensive executive leadership experience in commercial real estate development and senior housing plant operations and capital management. Her experiences as an Independent Consultant and as a corporate employee extend from ground-up development to existing building operations management. She earned her Master’s degree in Business Administration with a concentration in Finance & Strategy from The University of Chicago Booth School of Business. She earned her Bachelor of Science in Architecture from The University of Illinois Champaign-Urbana. She is a licensed Architect in the State of Illinois.
Maura recently served as Vice President of Plant Operations, managing a team of four regional directors and oversight managers for 187 senior housing communities. She first joined Senior Lifestyle Corporation (SLC) in 2013 as a Regional Director of Plant Operations and was promoted twice in her first two years to her current role. Her successes were creating an independent Plant Operations Team, effective coordination efforts with Risk Management, Clinical & Operations, along with management of between $50 – 70M capex spend annually. Investor relations, complex operations integration issues, major capital project planning and progressive management style highlight her past decade.
Memory Care Specialist
Joy Wegand started her long senior living career in a skilled nursing setting and quickly realized that her passion and calling was to empower seniors to live their lives to the fullest and to ensure that they could have fun in the process. Joy graduated from the University of Maryland with a Bachelor of Science in Recreation Administration and a minor in Therapeutic Recreation. In July 2016, she joined the Charter Senior Living team as our Memory Care and Programming Specialist. Joy is the creator of our Flourish℠ Memory Care program, where promotion of successful interactions for our caregivers and successful moments throughout the day for our residents living with dementia represent our highest purpose. Currently, Joy holds certification as a CTRS (Certified Therapeutic Recreation Specialist), CDP (Certified Dementia Practitioner®), CDCM (Certified Dementia Care Manager®), CADDCT (Certified Alzheimer’s Disease and Dementia Care Trainer®) and PAC (Positive Approach® to Care) Engagement and PAC Consultant. Additional accolades include being recipient of the first Activity Director of Excellence – MACS – Maryland Activity Coordinators Society and MVP SunWest, creator of Ageless Dreams.
Kelley joined Charter Senior Living in June 2018 as Executive Assistant. She has over 25 years of experience in C-Suite support and office management. As Executive Assistant at Sherpa CRM, LLC for the past two and a half years, she gained knowledge and a growing passion for the senior housing industry. The scope of her job responsibilities range from everyday clerical duties to office management to event planning. She also identifies needs and puts systems into place that improve efficiency and stakeholder satisfaction. Recognized as an effective communicator, she works well both one-on-one and in groups to achieve strategic goals.
Shelli Webster joined Charter Senior Living in May of 2020, bringing her extensive senior housing sales and strategy experience with her. She has worked with hundreds of communities across the nation, collaborating with investors, C-Suite executives, regional teams and community leadership on strategic market positioning, implementation of internal and external sales systems and processes, coaching and training of community teams through modeling and role playing and overall census development. Shelli has served in various capacities such as Vice President of Sales and Marketing, Regional Director of Sales and Marketing, Lead Coach/Trainer/Strategist for a leading senior housing consulting firm and more. She has completed Train the Trainer (Regional Director of Sales and Marketing training), SWOT analyses, sales and marketing plans, and more while coaching 20-30 Assisted Living, Independent Living, Memory Care and Continuing Care Retirement Communities per week to 100% occupancy.
Joining Charter in June of 2019, Zack Bennema serves as a Financial Analyst, where his focus is primarily business development and operations analysis. On the business development side, he specializes in pro forma development and modeling for all potential development and acquisition opportunities presented to Charter. On the operations side, he is fully involved in the budgeting process for each Charter community and is keenly apt to evaluate all financial aspects of operational performance. While earning his degree in finance from Baylor University and serving as quarterback and letter winner on the football team, he honed his skills as a leader and developed an unmatched work ethic during his tenure. Zack is currently based in Chicago, Illinois.
Amy has over 18 years of experience in the senior housing and health care industry, and currently serves as a Sales Specialist with Charter Senior Living. She has a genuine passion for working with the aging population and takes great pride in her servant leadership role, where she continues to deliver unparalleled hospitality to seniors and their families.
Prior to joining Charter Senior Living, Amy was involved in different types of senior living residences and new development projects. She served under the management of the nation’s three largest senior living providers and offers extensive experience in the areas of business development, event management, public relations, sales and marketing. As her career grew in the senior and health care sector, Amy also got involved in operations but remains loyal to her sales and marketing profession. Some of her greatest accomplishments include establishing strong partnerships and charitable programs where philanthropic efforts resulted in unmatched contributions of giving back to the elderly and youth caregivers. Compassion, integrity and respect fuel her desire to help improve quality of life for all ages – a dedication which she applies everyday as she serves residents and their families.
Regional Sales & Marketing Director
Tammy comes to Charter Senior Living with over 25 years of experience in senior living sales and marketing. She began in skilled nursing facilities as an Admissions and Marketing Director and became Vice President of Sales and Marketing in assisted living, securing an array of experience from strategic marketing and lead generation to hands-on sales training to help assist and coach sales professionals to occupancy success. Tammy is deeply passionate about leading a team to embrace a sales process that is focused on relationship selling. She approaches the sales process with compassion and empathy, knowing that building a trusting relationship is key.
Tammy has a Bachelor of Science degree and an Associate degree in nursing, giving her the ability to relate to health concerns with families and residents, and in 2006, she won the Outstanding Marketing Director of the Year given by Indiana Assisted Living Federation of America.
Senior Director of Facility Operations
Nick Lemke joins Charter Senior Living with over 25 years of experience. Nick has spent the last 12 years in Senior Living working in Procurement, Facilities and Asset Management for Brookdale Senior Living and Enlivant Senior Living. Nick grew up in Lakeville, MN, and attended Winona State University, where he received his Bachelor’s degree and then relocated to Chicago where he received his Master’s degree in Business Administration. He has an incredible passion for the Senior Housing industry and serving residents. He finds it is rewarding to know that he can help make a resident’s home a better place. Nick has two children, Owen and Graham. Owen recently graduated UW-Madison with a degree in Economics and is currently substitute teaching high school math. Graham is a sophomore, also at UW-Madison, majoring in Economics. When not working, Nick enjoys fishing, hockey and spending time with family and friends.
Stephanie Pfingsten, BSN, RN
Vice President of Health & Wellness
Stephanie joined Charter Senior Living in August 2020 with over 22 years of experience in senior living and currently serves as the Vice President of Health and Wellness. She holds a Bachelor’s degree in Psychology, Human Development & Family Studies from the University of Missouri-Columbia and Bachelor’s degree in Nursing from University of Missouri-St. Louis. She worked as a Counselor for Developmentally Disabled Adults and Life Enrichment Director prior to dedicating her career to nursing. Her unique blend of life enrichment and nursing allows for a balanced approach to driving quality of care performance outcomes and promoting person-directed care culture initiatives.
She is an experienced clinical leader that has driven quality excellence across the healthcare spectrum in acute care, long term care, memory care, and assisted living. Stephanie has served at various levels of leadership including: Director of Nursing, Regional Director, and Senior Management for both large and small senior living organizations. She started her nursing career in critical care and moved into a leadership role as Director of Nursing for over a decade. She advanced to the regional level where she gained significant cross-country, multi-state experience serving various types of senior living communities modeling and influencing continuous improvement in quality of care performance standards.
Stephanie’s most recent experience was in Senior management as the Director of Clinical Services. She provided clinical guidance and leadership to 37 communities across 6 states driving clinical and regulatory compliance and optimizing clinical practice through person-directed policy and system development in current and newly acquired communities.
Stephanie is passionate about people and about making personal connections with residents, families, and associates to enrich the quality of care, quality experience, and quality outcomes within each community. She adores her family and fur babies which includes her husband Matt of 18 years, son Ryan 15, daughter Leslie 11, 2 cats and 1 dog. She is actively involved in health care associations and regulatory agency platforms in multiple states to continue to bring best clinical practice to Charter Senior Living.
Regional Director of Operations
Russ Conrad joins the Charter Senior Living team as Regional Director of Operations. He has been serving seniors for over 22 years, beginning as director of dining services with Morrison Management Specialists, working with senior communities and health care systems in Columbia, SC; Columbus, Ohio; Springfield, Ohio; Atlanta, GA; and Cincinnati, Ohio. His experience in dining established his high standards of providing excellent service and hospitality. He has spent the last 11 and a half years as Executive Director of communities in the Cincinnati market, managing independent living, assisted living, memory care and skilled nursing services. His most recent role has been as Regional Director of Operations, overseeing communities throughout the Midwest. Russ grew up in north central Ohio on a large 4th-generation family dairy farm that is still going strong. Growing up on a farm gave Russ a strong work ethic and made him very resourceful. He received his Bachelor of Science from Eastern Michigan University and his Master’s degree from the University of South Carolina in Hospitality Administration. Russ currently lives in Cincinnati, Ohio, with his children Sophie (11) and Bennett (8), who attend Nativity School; he has been married to his beautiful wife Angela for 13 years. As a family, they enjoy participating in Nativity sports, traveling, and spending time with family and friends. Russ believes in building strong relationships with solid communication, good follow-up and feels strong empathy is key to sustainable success.
Regional Sales & Marketing Director
Brad Scoggins brings a wealth of experience to Charter, coming to us as an award-winning Sales Director for the largest independent senior living company in the country. Brad’s warm, enthusiastic, and relationship-centered approach has made him a national leader in his field. He has helped build numerous senior communities from the ground up – taking projects from construction to capacity. Having worked in retirement communities since his youth, Brad has an in-depth understanding of nearly every facet of the senior living industry. He has a special knack for identifying promising prospects and working with teams to develop novel marketing strategies and systems. Above all, Brad is a natural-born people person. He was inspired to enter the elder care field after his grandmother passed away and his grandfather required assisted living placement.
Regional Sales & Marketing Director
Regional Sales and Marketing Director Tara Tosh was a rare and valuable acquisition for Charter. Tara’s background as a Licensed Practical Nurse, her degree in business administration and her experience in senior living operations make her a uniquely well-rounded member of our team. Tara’s entire career has been centered on elder care. She started from humble beginnings, working in food service at a retirement community. From there, she quickly climbed the professional ladder with continuing education and on-the-job leadership. One of the many strengths Tara brings to the table is her bird’s eye view of the industry. Her personal experience serving in so many different care capacities has endowed her with exceptional insight into sales and marketing. She combines a naturally competitive drive with an equal gift for teamwork, achieving results through her contagiously positive mindset. At her core, Tara is still motivated by a deep and abiding love for the residents she serves and places. A sales rock star, she admits she sometimes misses the one-on-one interaction she enjoyed during her nursing days.
Regional Health & Wellness Director
Michele has served in the Senior Living industry for over 13 years and began her career as a Licensed Vocational Nurse in a large hospital in the Med Surg/Orthopedic/Oncology floor. She has worn many hats in the nursing field to include being a Hospice Nurse, Home Health Nurse, Labor & Delivery Nurse in an Army Hospital, and a Flight Nurse in the Air Force. In the senior living industry, Michele has experience as a Health & Wellness Director, Executive Director and Regional Nurse in which she oversaw the clinical operations of 18 communities for the Texas Region with Senior Lifestyle Corp. Michele is a licensed Certified Assisted Living Manager (CALM) in Texas and also a licensed Assisted Living Administrator in Florida. Michele joined Charter in September of 2018 by moving to Florida as the Executive Director of our Panama City Beach community and then was promoted to the Regional Health & Wellness Director a year later to support our clinical teams in multiple states. Michele has a Compact Nurse license. Michele is originally from Scotland, United Kingdom and moved to the States when she was just 12 years old. Michele is married to a wonderful and supportive husband, Calvin and has five children and two grandchildren. Two of her children followed in her footsteps and currently work in Assisted Living serving our seniors. Michele enjoys anything that involves being around water in her spare time. Michele has a passion for building strong work teams and always available to support her communities.
Regional Health & Wellness Director
Archie is a nurse that brings over 20 years of operational and clinical management experience from a range of settings such as senior living, emergency medicine and private practice. Over the past 11 years, his primary focus has been senior living, where he started as a Director of Resident Services for a smaller senior living company, later becoming a Divisional Nurse with a large, national senior living company. During his time as a divisional nurse , Archie’s division changed often to allow for his strengths and positive approach to be utilized in the support of many of the company’s 200+ assisted living and memory care communities. During this time, he played an integral role in the development of a new brand that was focused on residents with more acute needs and increased acuity by assisting in the creation of policies, service guidelines, trainings/competencies, and quality assurance initiatives that would set the brand apart from other competitive brands. He was also instrumental in the development of acquisition plans that allowed for the successful transition of multiple communities to the company over a short period of time. Archie is very passionate about supporting a team that embraces the importance of exceeding expectations and assuring the continued health, safety and well-being of the residents being served all while maintaining regulatory compliance. He takes the hands-on approach in clinical competency by assuring that those he supports have the tools they need, whether in leadership and/or staff development/training, to appropriately and efficiently complete what is being asked of them. Archie’s approach to the health and wellness of the population he serves, and what he assures is the key understanding when training new staff, is that the type of care needed/how care is provided should be specific to that resident and should meet their individual needs. Archie’s drive for continued success is infectious with a focus on supporting teams to their own success through effective leadership, teamwork, effective communication, and continued regulatory compliance and having fun while doing it.